The MetaTrader 4/5 client hasn't accepted DLLs or it hasn't been enabled on the indicator or EA file.

When loading a fresh indicator or EA, go on the “Inputs” tab make sure that the email corresponding with your Algo Rush account is typed in the field.

When loading a fresh indicator or EA, go on the “Dependencies” tab and make sure that “Allow DLL Imports” is enabled.

Within your MetaTrade client, go on to top menu then under “Tools”, click on “Options”.

Within the “Expert Advisors” tab, make sure that “Allow DLL Imports” and “Allow algorithmic trading” is enabled.

Have you recently used the same Algo Rush email on a new computer? If you are experiencing this issue after loading Algo Rush on another Windows instance, then you will have to submit a ticket to reset your HWID (hardware ID).

If the checks above did not resolve your issue; there is most likely an issue with your account (renewal issues, expired, etc.). Please submit a support ticket with a screenshot of the “Journal” and “Experts” log data to help us serve you better.

Make sure to include your email address in the strategy tester input section. If you also are using Algo Rush on a new computer, you will need to submit a support ticket requesting us to reset the HWID (hardware ID) associated with your account. This could take up to 24 hours for us to process your request.

Prior to loading an indicator on a new chart, give MetaTrader enough time to download all the price and volume tick data. This could take up to a few minutes. This must be done even when changing between timeframes on the same pair. If the issue still persists, scroll back on the same chart as back as possible prior to loading the indicator.

Users must wait for all chart data to load prior to loading an Algo Rush indicator or Expert Advisor, this can be achieved either by scroll back on the chart until the first available bar (up to 5 years back). It is also important to do this when you load different timeframes within the same pair. This is primarily due to the fact that our setups contain several mathematical calculations on the backend which requires there to be no discrepancies in chart data. If you continue to have issues, submit a support ticket and our team will assist with resolving your issue.